Assistant Manager

Job Req Number:  131698
Time Type: Full Time

The purpose of this position is to be responsible for cross-border operations. This candidate must have excellent communication and client management skills in order to maintain positive client relations. This candidate must be a self-starter, who is able to work in a fast paced and dynamic environment. This candidate must be a team player to ensure good working cooperation between the different Business units locally and regionally.

The primary responsibility is to ensure that Road is providing the best-in-class service to the customer. The candidate is expected to work with internal and external customers to establish and agree on SOP for transportation services and service level agreement. The candidate is expected to manage the team to achieve and maintain the committed KPI. The candidate has to drive the team to ensure high-performance and excellent quality service is being delivered to the customer. The candidate would have to manage the subcontractors to ensure that the service level given is aligned with the expectations of our customers.

Key Tasks

• Lead operations team, and continuously improve the service performance of key accounts
• Build and manage relationships with key accounts and internal stakeholders ie Sales, Trade compliance, Regional Land
• Champion all Continuous Improvement Initiatives
• Monitor and improve vendors’ performances through regular reporting and reviews
• Key ops IC in internal and external audits
• Supportive role to head of department.
• Responsible for the smooth running of operations and any escalations, and special Ops projects
• Drive improvements to the processes and process discipline within the operations team, especially focussing on TMS, milestones and costs
• Monitor and drive vendors’ service quality and performance
• Support solutioning process for large RFQs

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

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