Application Integration and Support Engineer

Engineering a world of possibilities

Now is a great time to join Mines IT!

As a key member of the Application Services team within the Mines Information Technology department, the Application Integration and Support Engineer serves as the technical expert for the configuration, integration, operation, maintenance, and support of Banner Student in the Ellucian Cloud (“Banner SaaS”) and related administrative and self-service applications.

The role translates business, regulatory, accessibility, security, and data governance requirements into reliable technical solutions. It develops and supports integrations, workflows, and automated processes using Ellucian tools, Mines portal and data platforms, and approved third-party technologies. The position also provides technical guidance and Level 2 support for Banner SaaS and other campus-wide applications managed by the Application Services team.

This position currently operates in a hybrid work model with regular campus presence required. Work arrangements are subject to change based on institutional needs. The successful candidate must be able to commute to campus in Golden, Colorado.

Visa Sponsorship is not available for this position now nor in the future.

RESPONSIBILITIES

Application Integration Operations and Release Management

• Support and maintain Banner integrations and scheduled processing between Banner and third-party systems.
• Configure and monitor production pipelines, scripted events, and automated processes to support reliable system operation.
• Implement monitoring, logging, error handling, reconciliation, and alerting practices to identify failures and accelerate issue resolution.
• Evaluate Ellucian SaaS releases, patches, vendor roadmaps, and regulatory or policy changes to determine operational and technical impacts.
• Coordinate testing, validation, communication, deployment readiness, and post-release support for vendor-driven changes with affected business units.
• Collaborate with functional users, developers, and IT staff to diagnose production issues, recommend solutions, and implement approved configuration changes and enhancements.

Solution Design, Development, and Implementation

• Partner with project teams, subject matter experts, data stewards, and IT staff to define scope, requirements, priorities, schedules, technical tasks, and data-sharing needs for new solutions.
• Design, develop, test, implement, and document secure integrations, interfaces, workflows, data extracts, and automated processes based on approved requirements.
• Define and apply integration standards for data mapping, source-to-target validation, API usage, authentication, error handling, and maintainable documentation.
• Use Ellucian tools and other approved technologies to build workflows and integrations that improve efficiency and reduce manual processing.
• Develop and maintain SQL using appropriate enterprise data sources to support integrations, data validation, operational reporting, and population selection.
• Assist the Institutional Research and Strategic Analytics team with automating data extracts and replicating data to platforms used for operational and strategic reporting.

Application Support and Knowledge Management

• Provide Level 2 support for Banner Student, Banner General, and other applications managed by the Application Administration team.
• Serve as an escalation point for vendor incidents, coordinate troubleshooting, and track issues through resolution.
• Develop and maintain technical documentation for integrations, pipelines, scheduled processes, configurations, and support procedures to promote maintainability and business continuity.
• Develop and maintain user guidance, training materials, and knowledge base articles for the Service Desk and other Level 1 and Level 2 support resources.
• Provide scheduled or unscheduled after-hours and weekend support as needed for mission-critical or time-sensitive processing issues, consistent with the position’s designated support expectations.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from a four-year college or university in computer science, information technology, information systems, or a closely related field. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution.
• 3+ years of professional experience developing, configuring, integrating, or supporting enterprise applications. The experience must include API-based integrations, SQL, programming or scripting, and cloud-based or SaaS platforms.
• Demonstrated proficiency developing and maintaining solutions in at least one object-oriented programming language.
• Demonstrated proficiency writing and maintaining SQL, especially PostgreSQL, and applying relational database management system concepts.
• Demonstrated ability to develop and maintain programs and scripts that support enterprise applications and integrations.
• Working knowledge of Windows and Linux operating systems.
• Strong interpersonal skills and ability to work cooperatively in a collaborative team environment.
• Demonstrated knowledge of SaaS application support, API-based integrations, authentication methods, secure data exchange, and cloud-based service delivery.
• Excellent verbal and written communication skills, including the ability to communicate effectively with technical staff and non-technical users.
• Demonstrated ability to apply security, accessibility, privacy, and data stewardship expectations when developing, configuring, documenting, and supporting enterprise applications and integrations.
• Demonstrated ability to diagnose, research, and resolve technical problems independently.
• Demonstrated organizational skills and ability to work in a fast-paced environment and meet deadlines.

PREFERRED QUALIFICATIONS

• Experience developing and supporting solutions using Ellucian Banner SaaS and Ethos technologies, including Insights, Integration Pipelines, User Provisioning, Intelligent Processes, Experience, Ethos or Banner APIs, Canvas integration through ILP, and Banner and Ethos security.
• Experience interacting with and debugging API calls using programming languages and tools such as Bruno or Insomnia, particularly with Banner SaaS, Workday, and Canvas APIs.
• Experience supporting applications in a higher education environment.
• Experience with job scheduling applications, especially the ISE Job Scheduler used in the Ellucian SaaS landscape.
• Experience developing and maintaining automation using Microsoft Windows PowerShell and Linux shell scripting.
• Experience using source code control and versioning systems such as Git and Subversion.
• Experience developing solutions using object-oriented programming languages and web technologies such as Java, JavaScript, Python, HTML, XML, and CSS.
• Experience supporting Enterprise Content Management systems.
• Experience implementing secure file exchange using technologies such as SFTP, AWS buckets, security keys, and PGP-based encryption.

Salary and Benefits

$84,750 - $95,000 Annual Salary

Mines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:

• Flexible health and dental care options
• Generous sick/vacation time: 13 paid holidays per year – including a week-long winter break for entire campus.
• Fully vested retirement plan on first day of employment, with generous employer contribution
• Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
• Free RTD Ecopass

All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the state of the art Recreation Center (fitness classes and training, swimming pool and more) and equipment rentals through the Outdoor Rec Center. We are proud to have recently opened an on campus daycare center. For more details about benefits at Mines, visit mines.edu/human-resources/benefits.

How to Apply

Complete an online application (personal information, demographic information, veteran status)

• Upload a resume or CV
• Upload a cover letter

Candidates must be currently authorized to work in the United States. Visa sponsorship is not available for this position now nor in the future.

This posting may be used to fill more than one vacancy based on business needs.

References will not be contacted until later in the selection process and you will be informed before that contact is made.

Application review will begin October 5, 2026. For best consideration, apply by October 4, 2026 at 11:59 p.m. as applications received after that date may not be reviewed.

Successful completion of a background investigation is required for this position.

About Mines & Golden, CO

When the world looks for answers, the world looks to Mines.

Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 40 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2026).

Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.

At the same time, Mines faculty members are pushing their fields in new directions, whether that’s manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 “Very High Activity” research institution by Carnegie, a notable feat for any university but particularly one of our size.

That size – roughly 8,200 undergraduate and graduate students – also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.

Community Alliance groups bring together employees for professional development, networking, and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus – nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.

And don’t get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails – and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.

Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world’s problems and educating the next generation of change makers? Are you an individual who values a community where our individual perspectives and experiences enrich the educational and work experience?

Look to Mines.

Additional Information and Reasonable Accommodation Requests
It is the intent of Mines to comply with the applicable requirements of the Americans with Disabilities Act and the Americans with Disabilities Act Amendments Act of 2008, and their implementation rules and regulations, in support of equal opportunities for qualified applicants with disabilities. To meet this goal, Mines will make reasonable accommodations during the employment selection process and within our working environment.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on our site as a result of your disability. You can request a reasonable accommodation by contacting our Human Resources team at hr@mines.edu or 303.273.3250 for assistance.

Successful completion of a background investigation is required for this position.

Equal Opportunity

Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.

Mines’ commitment to nondiscrimination, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a talented student body and workforce.

Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequality or concerns for safety.

Colorado's premier engineering and applied science university for 150 years and counting