Analyst - Technical diagnosis and troubleshooting

Job Summary

Analyst - Tech plays a vital role in ensuring the efficient operation and maintenance of voice communication systems. This position is responsible for monitoring, troubleshooting, and providing technical support to enhance service reliability and performance. The Analyst will serve as a key point of contact for resolving technical issues and maintaining customer satisfaction.

Key Responsibilities

Key Responsibilities:

•  Configure, monitor, and troubleshoot SIP, SDP, and RTP protocols to ensure reliable and high-quality voice communication across networks Implement, manage, and       optimize IPSec tunnelling to maintain secure and encrypted voice traffic between endpoints and network elements.
• Configure, fine-tune, and maintain routers, switches, and other network devices to prioritize and optimize voice traffic using QoS and traffic engineering techniques.
•  Perform end-to-end IP provisioning, including configuration of voice gateways, ensuring seamless integration with existing network infrastructure.
•  Demonstrate strong knowledge of Session Border Controllers (SBCs) for securing voice networks, managing signalling, and ensuring interoperability between different systems Support.
• Maintain, and troubleshoot Analog and PRI technologies, ensuring legacy systems continue to function efficiently alongside modern VoIP solutions Manage and administer SIP trunks, voice gateways, and PBX systems, including configuration, monitoring, and issue resolution.
• Provide timely and effective technical support to users for VOIP-related issues, ensuring minimal downtime and high user satisfaction.

Skill Requirements

Skills Required:

• Knowledge of VOIP protocols (SIP, RTP, UDP, SDP)
•    Knowledge of Session Border Controller
•    Understanding of networking basics (LAN, WAN, firewalls)
•    Experience with IP PBX systems and softphones
•    Problem-solving and communication skills
•    Basic understanding of network security
•   Knowledge of IPSEC.

Other Requirements

1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations