Analyst (Support & Operations)

Job Summary

•    Diploma or Degree in IT or related field
•    0–2 years of experience in IT operations or support (fresh graduates can be considered)

Key Responsibilities

Key Responsibilities
•    Monitor and execute scheduled jobs (Control-M), including batch and end-of-day processes
•    Identify, troubleshoot, and escalate job failures as per SOP
•    Perform initial incident response and ensure timely escalation to L2 teams
•    Support application deployments, migration programs, and operational readiness checks
•    Handle tape operations (loading/unloading, vaulting, reconciliation)
•    Manage access and password requests via PALMS (including privileged access)
•    Perform basic UNIX/Linux checks and execute commands via PuTTY/WinSCP
•    Support SWIFT-related operational activities (daily checks, file handling)
•    Carry out Data Centre operations (access control, monitoring, compliance checks)
•    Maintain accurate logs, reports, and operational documentation
•    Ensure all activities follow security, audit, and compliance requirements
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Skill Requirements

•    Basic knowledge of Control-M, UNIX/Linux, and monitoring tools (e.g., Helix)
•    Familiarity with PuTTY, WinSCP, and general Data Centre operations
•    Understanding of incident management and escalation processes
Soft Skills:
•    Strong attention to detail and ability to follow procedures
•    Good communication and teamwork skills
•    Able to work under pressure in a fast-paced environment
•    Willing to work rotating shifts, including nights and weekends

Other Requirements