Analyst, EFT Trade Compliance and Operations

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The Analyst, EFT Trade Compliance and Operations is responsible for overseeing and coordinating all international movements originating from the United States to destinations worldwide, including but not limited to Mexico, Germany, Bulgaria, and Malaysia. The scope includes equipment, service parts, repairs, upgrades, returns, loaners, demonstrations, manufacturing-related tools, components, and materials. This role serves as the primary coordinator for the end-to-end Shipment Authorization Form (SAF) process and as the operational interface among engineering, manufacturing, supply chain, procurement, logistics, customs brokers, suppliers, and trade compliance. The position owns shipment visibility, status management, escalation handling, regulatory readiness, classification governance, permit management, and export/import compliance from submission through U.S. export and destination-country import. It ensures products are properly classified, registered, documented, and compliance-ready before shipment approval.

Essential Job Duties

• Manage end-to-end international movements of capital equipment, repairs, returns, demonstration units, components, service parts, manufacturing-related tools, and materials from the United States to countries worldwide
• Serve as the primary point of contact for international outbound movements from the United States and related returns, and lead cross-functional escalation calls for critical shipments. 
• Manage active Shipment Authorization Form (SAF) requests, monitor shipment milestones and readiness, and serve as the primary owner of the SAF Helpline Zoom Channel. 
• Provide shipment status updates to engineers and project teams, track open issues, and ensure timely resolution. 
• Coordinate with customs brokers, freight forwarders, and logistics providers to support timely U.S. export and destination-country import clearance and resolve holds, delays, documentation issues, and classification discrepancies. 
• Manage U.S. export and destination-country tariff classification activities. 
• Partner with engineering, manufacturing, supply chain, procurement, suppliers, and trade compliance to obtain and evaluate technical information required for classification and country of origin determinations. 
• Review engineering drawings, Bills of Materials, product specifications, materials, component information, and product functionality to support HTS, Schedule B, ECCN, and country of origin determinations. 
• Verify completion of classification, country of origin documentation, FTA eligibility, metal certificates, permit or license approvals, and customs documentation readiness. 
• Evaluate destination-country import requirements, including permits, product registrations, labeling or conformity requirements, special regulations, and customs restrictions. 
• Coordinate product data required for applicable customs, inventory control, and trade compliance systems.
• Ensure products are compliance-ready before shipment authorization and support inventory registration requirements and customs record maintenance. 
• Ensure accurate tracking of exported, imported, transformed, returned, scrapped, and transferred goods. 
• Prepare, review, and validate commercial invoices, export filings, permits, licenses, certificates, temporary import/export documents, and country-specific customs declarations. 
• Ensure compliance with U.S. export requirements, destination-country import regulations, applicable trade laws, sanctions and restricted-party requirements, and company policies. 
• Maintain complete, audit-ready trade records and ensure proper export documentation, recordkeeping, and regulatory compliance. 
• Support engineering, manufacturing, service, and supply chain teams with global trade compliance requirements. 
• Support tariff and export classification, country of origin determinations, and trade program utilization. 
• Participate in internal audits and government compliance reviews, perform trade compliance due diligence and transaction reviews, and support audits and investigations. 
• Identify compliance risks, implement corrective actions, and define requirements for new shipment types and destination countries. 
• Develop and maintain SOPs, procedures, work instructions, playbooks, knowledge repositories, and classification databases. 
• Identify process improvement and automation opportunities and support implementation of global trade technology solutions. 
• Maintain SAF tracking dashboards and monitor SLA performance; report shipment aging, cycle times, backlog, and escalation metrics. 
• Perform other duties, tasks, and special projects as assigned. 

Qualifications

Required Skills and Experience

• Bilingual in English and Spanish (written and verbal).
• Minimum 5 years of experience in:
• U.S.-Mexico cross-border operations
• Customs compliance
• Import/export operations
• IMMEX program administration
• Experience preparing customs documentation and supporting customs audits.
• Strong analytical and problem-solving skills.
• Advanced Excel skills (Macros) and ERP system experience.

Preferred Skills and Experience

• Experience in the medical device, healthcare, pharmaceutical, or highly regulated manufacturing industry.
• Experience with FDA-regulated products.
• Knowledge of USMCA and other free trade agreement requirements. 
• Experience with SAP, GTS, Annex 24 software, or other customs compliance systems.
• Customs certifications or trade compliance credentials are a plus.

Knowledge of:

• IMMEX Program
• Annex 24
• Annex 30
• U.S. Import Compliance
• U.S. Export Compliance
• Customs broker management
• Temporary import/export programs

Education & Training

• Bachelor's degree in engineering, international trade, customs administration, supply chain, business, logistics, or a related field.

Working Conditions

• Normal office conditions.
• Travel required (<10%) – both domestic and international.

Additional Information

Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones.

Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación).
Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines.

Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.