Analyst - Billing/Invoicing Lead to cash
On-site
Taguig, Philippines
Job Summary
nullKey Responsibilities
RTA (Real-Time Analyst) / Queue Manager oversees the live operational flow of contact center channels to ensure service level agreements (SLAs) and customer response times are consistently met. Functioning as the traffic controller for real-time operations, they monitor incoming call/ticket volumes, manage agent adherence to schedules, and make immediate staffing adjustments to balance workload spikes. By analyzing volume trends on the fly and partnering with team leads, they mitigate wait times and ensure maximum workforce efficiency throughout the shift.
Skill Requirements
nullOther Requirements
nullSource: the employer's careers page. Last checked 2026-10-23. Posted 2026-10-18.
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