AI- First Social Listening Strategist

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.  We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

Your Role

The ideal candidate will combine expertise in social listening, consumer and market intelligence, and AI-driven analytics to generate actionable insights from online conversations and digital data. The candidate should understand how AI and Large Language Models (LLMs) can transform social listening workflows, enabling faster, more scalable, and insight-led delivery. Strong analytical thinking, stakeholder management, and communication skills are essential, along with the ability to translate complex data into strategic business recommendations.

The candidate will be expected (but not limited) to:

• Lead social listening and digital intelligence engagements, translating business objectives into research frameworks, listening strategies, and actionable insights.
• Leverage AI, LLMs, and automation to streamline social data collection, analysis, sentiment assessment, topic clustering, trend identification, and insight generation.
• Explore and implement AI-first approaches to improve the speed, accuracy, scalability, and quality of social listening and consumer intelligence deliverables.
• Work with AI platforms, social listening tools, APIs, and data connectors to integrate information from social media, online news, forums, reviews, and other digital sources.

Your Profile

• 7 – 10 years of proven experience in social listening, consumer insights, digital intelligence, market research, analytics, or a related field, with demonstrated expertise in AI-led solutions.
• Strong understanding of social listening methodologies, digital data sources, sentiment analysis, taxonomy development, trend analysis, and competitive intelligence.
• Hands-on experience using AI tools and LLMs to automate or enhance research, analytics, insight generation, or reporting workflows.
• Familiarity with social listening platforms such as Meltwater, Brandwatch, Talkwalker, Sprinklr, or equivalent tools.
• Experience in prompt engineering, workflow automation, and evaluating the quality and reliability of AI-generated outputs.
• Strong analytical and problem-solving skills, with the ability to connect qualitative and quantitative findings to business outcomes.

What you will love about working here

• • We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. 
  • At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. 
  • Equip yourself with valuable certifications in the latest technologies such as Generative AI. 

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.