Aftersales Executive - Linde | Al-Futtaim Automotive | FAMCO | Dubai

Job Requisition ID: 182695 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Aftersales Executive is responsible for driving sales growth in spare parts, attachments, accessories, and service contracts through proactive business development strategies. Success involves nurturing customer relationships, achieving sales targets, and coordinating internal resources to ensure seamless operations. Main responsibilities include conducting customer visits, developing new business opportunities, managing quotations, orders, pricing, and discount approvals, and providing ongoing support for counter sales activities across multiple branches. A successful candidate will thrive in a dynamic environment by aligning sales strategies with customer needs and operational capabilities.

Parts Sales & Business Development

• Drive spare parts sales by identifying new business opportunities.
• Develop existing customers.
• Achieve assigned sales and gross margin targets.

Attachments & Accessories Sales

• Promote and sell material handling attachments.
• Sell accessories, batteries, tyres, safety systems, and other equipment-related products based on customer requirements.

Service Contract Sales

• Identify and develop opportunities for Preventive Maintenance Contracts (PMC) and Repair Maintenance Contracts (RMC).
• Renew and expand existing contracts.

Customer Visits & Lead Generation

• Conduct regular customer visits to identify sales opportunities.
• Strengthen relationships and develop new accounts.
• Increase aftersales business penetration.

Counter Sales Coordination

• Supervise and support counter sales activities across branches.
• Coordinate quotation preparation, order processing, parts identification, and customer enquiries.

Quotation & Order Management

• Monitor customer quotations and follow up on pending LPOs.
• Coordinate order processing and deliveries.
• Ensure timely conversion of sales opportunities.

Pricing & Discount Management

• Coordinate special pricing and discount approvals with management.
• Ensure competitive pricing and maintain targeted gross margins.

Customer Relationship & Retention

• Maintain strong customer relationships and address commercial concerns.
• Coordinate with internal departments and identify cross-selling and upselling opportunities.

Sales Performance & Reporting

• Monitor sales targets and quotation conversion.
• Track service contract opportunities and customer visits.
• Submit regular sales performance and pipeline reports.

Payment Follow-up & Internal Coordination

• Follow up on overdue payments and outstanding orders.
• Address credit-related issues.
• Coordinate with Finance, Parts, Service, Procurement, and Logistics teams to ensure smooth business operations.

• Business development skills to identify and pursue new sales opportunities.
• Experience in managing quotations and order processing efficiently.
• Strong interpersonal and communication skills for customer relationship management.
• Ability to manage pricing and discount strategies to meet competitive market demands.

• 3-5 years of experience in aftersales or sales roles within the material handling or equipment industry.
• Strong knowledge of spare parts and accessories for material handling equipment.
• Proven track record of achieving sales targets and growing business.
• Excellent relationship management skills with the ability to identify cross-selling and upselling opportunities.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers.  At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.