ADMINISTRATOR L3

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The Dedicated Support Specialist is responsible for delivering comprehensive technical support during new hire onboarding, ensuring a seamless experience across MacBook and Windows environments. This role focuses on device configuration, troubleshooting, and providing white-glove service to maintain the highest standard of client support. The specialist will manage onboarding sessions, coordinate schedules, and collaborate with technical teams to uphold current standards and best practices.

Key responsibilities include:

• Configure all new hire devices (primarily MacBook) and ensure updates and patches are completed prior to onboarding sessions.
• Manage requests, schedule sessions, and send calendar invites for all device onboarding activities.
• Deliver onboarding sessions covering Identity Pass completion, Multi-Factor Authentication, VPN setup, Slack configuration, and device enrollment.
• Lead training for executive assistants and business managers on the onboarding process.
• Provide on-site and remote support for end users via ticketing systems.
• Offer secondary support during Meetup weeks as identified by leadership.
• Maintain clear communication with clients regarding support processes and expectations.

Required Qualifications:

• Strong expertise in Mac OS and Windows OS.
• Proven ability to troubleshoot hardware and software issues.
• Excellent communication and interpersonal skills for client-facing interactions.
• Ability to coordinate effectively with technical teams and manage scheduling tasks.
• Experience with onboarding processes including MFA, VPN, and collaboration tools (e.g., Slack, Teams).
• Customer-first mindset with strong problem-solving skills.

Desired Attributes:

• Comfortable delivering white-glove service in high-pressure environments.
• Strong organizational skills for managing multiple onboarding sessions.

Collaborative approach to working with on-site and remote technical teams.

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Mandatory Skills: Desktop Support . Experience: 3-5 Years .The expected compensation for this role ranges from $45,000 to $121,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.