ADMINISTRATOR L3

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Senior Administrator

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

͏Senior Admin

4-8 years’ experience in Re-Packaging vendor applications (Physical Packaging, MSIX, Migrations and Intune SWD knowledge)

•           Mid-level application packaging Administrator utilizing tools like Rabopack, Action 1, Copilot, AI-driven insights, and automation for governance enforcement, and proactive issue resolution.

•           Should be well versed with end-to-end Application packaging process and life cycle.

•           Hands on experience on tools like Install Shield, MSIX, Intune packaging and Advanced Installer.

•           Complex repackaging, virtualization, and escalation handling

•           Excellent troubleshooting skills. Deep-dive analysis using tools like ProcMon and Event Viewer.

•           Develop best practices/ process documents in collaboration with the team

•           Cross functional skills in EUC Engineering space like Intune and Software Distribution

•           Pro- active approach, strong team player

•           Strong problem solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects

•           Basic knowledge in AD groups related to Software distribution

•           Trouble shoot and resolve complex packaging issues.

•           knowledge of multiple tools like apptimized, Rabopack, Action 1 etc..

MAC Support experience

•           Apply 5–8 years of macOS administration experience to manage medium/large Mac fleets.

•           Perform day-to-day macOS device management through MDM platforms (Jamf/Intune/Kandji/Workspace ONE).

•           Create, deploy, and manage configuration profiles, policies, scripts, and security controls.

•           Troubleshoot macOS OS issues, kernel/system extension conflicts, login/window services, and app-related problems.

•           Use experience to manage patching, OS upgrades, and application update cycles.

•           Support onboarding/offboarding workflows, zero-touch provisioning, DEP/ABM integrations.

•           Maintain enterprise compliance with CIS benchmarks, FileVault, Gatekeeper, Firewall, and Endpoint tools.

•           Leverage experience to resolve escalated L1 tickets and document resolutions.

•           Use AI tools (Copilot/Intune Copilot) to suggest remediation steps and troubleshoot logs.

•           Collaborate with InfoSec, DevOps, Networking teams for integrated ecosystem management.

•           Maintain dashboards, asset reports, MDM inventory, and compliance tracking.

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Mandatory Skills: Application Packaging - Windows . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.