ADMINISTRATOR L2

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Summary:
Provide Level 2 desktop support ensuring high SLA adherence, strong user experience, and effective asset lifecycle management in an enterprise environment.
 
Key Responsibilities:

• Handle L1 / L2/L3 escalations for desktop, laptop, and Mac devices.
• Troubleshoot Windows/Mac OS, O365, VPN, and network issues .
• Support Autopilot imaging, device provisioning, and secure builds .
• Ensure SLA compliance and manage high priority/aging tickets proactively.
• Provide VIP and executive support with quick turnaround.
• Work on ticketing tools incidents, requests, and problem tickets .
• Manage SCCM / Intune / JAMF for software deployment, patching, and compliance.
• Coordinate with Field Services / Dispatch teams for onsite support.

Technical Skills:

• Windows 10/11, macOS
• Office 365 (Outlook, Teams, OneDrive)
• SCCM, Intune, Autopilot, JAMF
• Active Directory, Azure AD
• VPN, DNS, DHCP basics
• Endpoint security (BitLocker, Secure Boot)

Mandatory Skills: Desktop Support . Experience: 1-3 Years .The expected compensation for this role ranges from $35,500 to $76,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.