Administrator - English, French, Microsoft Windows

Job Summary

- Handle inbound calls and follow the call scripts and adhere to the process defined
 - A strong communication skill to handle users globally
 - Create tickets for all incoming calls and work towards the ticket resolution.
 - Provide quick and effective assistance with information technology systems
 - Listen attentively to customers’ questions and concerns and offer optimal solutions
 - Able to handle basic software installation/break-fix  issues  and hardware issues findings remotely
 - Effective handling in hard stop issues like password ,multifactor resets, and account lock/unlock issues
 - Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact
 - Basic Network  and VPN knowledge
 - Detailed knowledge in Windows and Mac troubleshooting, Active Directory ,and Google Workspace
 - Daily incident det follow-up in a timely manner 

Key Responsibilities

 - A strong communication skill to handle users globally
 - Create tickets for all incoming calls and work towards the ticket resolution.
 - Provide quick and effective assistance with information technology systems

Skill Requirements

 - A strong communication skill to handle users globally
 - Create tickets for all incoming calls and work towards the ticket resolution.
 - Provide quick and effective assistance with information technology systems

Other Requirements

Service Desk