Account Manager - London

About Us

ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers.

Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.

The Role

You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.

• Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live

• Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident

• Run the account rhythm: success plans, SLAs, escalation paths, and exec updates

• Spot risk early, de-escalate issues, and earn renewals and references

• Find and close expansion opportunities (new programs, regions, lines, volume)

• Turn what works into repeatable playbooks, templates, and routines

We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well.

Qualifications

We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.

• Based in or willing to relocate to London

• Work authorisation in the UK without need of sponsorship

• Commercially minded with the ability to map value and close expansions

• Strong relationship builder who earns trust across stakeholders and stays calm under pressure

• 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)

• Knowledge of the insurance industry or TPA operations (a plus)

Our Values

• Move Fast – Act decisively, iterate quickly, optimize for momentum.

• Always Overdeliver – We exceed expectations in everything we do.

• Think Customer-First, Always – The customer experience drives every decision.

• Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’

• Say It How It Is – Transparency and direct communication build trust.

Compensation & Benefits

• Competitive salary beyond the industry standard

• Quarterly performance bonus: up to 15% of quarterly salary

• Equity participation: stock options as an early-stage team member

• Medical insurance

• Pension contributions (UK)

• Accelerated promotion track in a high-growth environment